QUALITY

Emerus is committed to raising the level of satisfaction of its customers by improving the quality of its services and products. In order to improve them, Emerus d.o.o. decides to meet the following strategic goals:

• Raise and maintain a high level of customer confidence in our products and services
• Work daily on the efficiency of supply chain management
• Pay special attention to the accuracy and timeliness of deliveries
• Raise the level of production, reduce internal waste and complaints
• Expand the product range and enter additional sectors and markets
• Improve internal and external communication and modernize communication channels
• Raise the level of safety at work and employee satisfaction
• Invest permanently in the expertise of all employees

In order to achieve these strategic goals, we decide to direct our organization towards the following methods of improving the quality system:

• Implementation and business in accordance with ISO 9001: 2015
• Implementation and business in accordance with the IATF standard
• Implementation and business in accordance with ISO 14001: 2015
• Implementation of LEAN principles in production management
• Monitoring innovations in the industry, which are related to improving the level of organization, improving communication and working methods, through education of all members of the company
• Monitoring and respecting the legal regulations of B&H and international norms